Return & Refund Policy

Return & Refund Policy

Thanks for shopping with Booxshop. If you are not entirely satisfied with your purchase, we are here to help.

If the product arrives and the shipping box is damaged, please do not accept the package, do a return and report to Booxshop with photos. We will send you a new device once we receive your damaged item. Customers could get a full refund if the product has hardware issues or quality problem when arrived. Please note that customer shall bear the transaction fees caused by currency exchange or refund when purchase from Booxshop. Booxshop could only arrange the refund to customers when we have received the product. 

Due to the international payment and shipping condition, customers' return & refund request will be rejected or only get a partial refund in the following circumstances:

  1. Refund request will be rejected if the product without any defect or hardware issue arrived after 30 days of receipt of shipment.
  2. Refund request will be rejected with some possible software issues, such as the bugs with some third party Apps. Boox will fix these bugs as soon as possible when users have submitted them to us.
  3. Refund request will be rejected if the device has been damaged by customers, such as scratch on screens or if the accessories has been lost by customers.
  4. Within 30 days of receipt of shipment, customers will only get a partial refund to cancel an already confirmed order for personal reasons and the product is without quality issues. In this case, customers must be responsible for shipping fee and customs to return the products without hardware issue. If not, refund request for that reason will be rejected. Below chart illustrates the charges in detail.

Items

Amount

Shipping fees (back and forth)

Uncertain

Import tariffs

Unknown

Restocking fee(including transaction fees, tariffs caused by return)

15% of the sale price

Package fee(package has been lost or broken)

$20

 

Customers could apply for a return & refund request within 30 days of receipt by clicking this link to go through our return procedures.

*Due to the Corona pandemic, the overall return process may have some delays which would take around 4-8 weeks so that our warehouse could receive and confirm the packages.

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