Refund, Shipping ,Taxes & Warrancy
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*In the case that you cannot pay successfully by PayPal on order pages, you can choose PayPal transfer or Bank transfer. After payment, please send an email to firstname.lastname@example.org to inform us.
Return & Refund Policy
Thanks for shopping with Booxshop. If you are not entirely satisfied with your purchase, we are here to help. Customers could apply for a return & refund within 30 days of receipt by emailing Booxshop at email@example.com.
If the product arrives and the shipping box is damaged, please do not accept the package, do a return and report to Booxshop with photos. We will send you a new device once we receive your damaged item. Customers could get a full refund if the product has hardware issues or quality problem when arrived. Please note that customer shall bear the transaction fees caused by currency exchange or refund when purchase from Booxshop. Booxshop could only arrange the refund to customers when we have received the product.
Due to the international payment and shipping condition, customers' return & refund request will be rejected or only get a partial refund in the following circumstances:
- Refund request will be rejected if the product without any defect or hardware issue arrived after 30 days of receipt of shipment.
- Refund request will be rejected with some possible software issues, such as the bugs with some third party Apps. Boox will fix these bugs as soon as possible when users have submitted them to us.
- Refund request will be rejected if the device has been damaged by customers, such as scratch on screens or if the accessories has been lost by customers.
- Within 30 days of receipt of shipment, customers will only get a partial refund to cancel an already confirmed order for personal reasons and the product is without quality issues. In this case, customers must be responsible for shipping fee and customs to return the products without hardware issue. If not, refund request for that reason will be rejected. Below chart illustrates the charges in detail.
Shipping fees (back and forth)
Restocking fee(including transaction fees, tariffs caused by return)
15% of the sale price
Package fee(package has been lost or broken)
*Due to the Corona pandemic, the overall return process may have some delays which would take around 4-8 weeks so that our warehouse could receive and confirm the packages.
When receiving an order, usually it will take 1-3 business days to prepare the products prior to shipment.
The shipping method may vary depending on your shipping address, country, and region. Once your order is ready for delivery, you will receive an email from us with the tracking ID.
The estimated shipping time:
The estimated shipping time for normal order is 7-15 business days after delivery. And the estimated shipping time for the pre-orders will be within 30 days. For the accessory order only, it will take 7-30 business days.
Please note that customer shall be responsible for any additional fee caused by redirect request on your side, when the product has been shipped already.
*Please note that there will be shipping delay because of the public holidays in China or your country, such as the Christmas or New Year holiday.
The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. BOOX shall not be held liable for delays to the estimated delivery in the following circumstances:
BOOX shall not be held liable for delays to the estimated delivery date provided natural disaster, strike and customs inspection occur during delivery.
The product will be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and BOOX shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.
Delivery has occurred when the Customer, or his representative, has taken possession of the Product. The risk of the Product passes to the Customer when he or his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. BOOX reserves the right to charge the Customer for extra shipping costs due to Customer’s failure to collect the Products in time.
BOOXShop Distrubition（Device only）
|Warehouse||Preliminary shipping costs areas||Vantage shipping costs areas||Higer shipping costs areas||Notes|
|United States||United States（Besides Alaska/ Hawaii）||United States（Alaska/ Hawaii）||No imported tariffs in gerenal|
|UK Warehouse||British, France, Germany, Netherlands, Belgium, Czech Republic, Denmark, Luxembourg, Poland, Austria, Hungary, Lithuania, Slovakia, Slovenia, Spain||Estonia, Latvia, Portugal, Sweden, Italy||Bulgaria, Greece, Romania, Croatia, Cyprus, Finland, Malta||No imported tariffs in general, With VAT need to pay|
|DE Warehouse||Germany, Belgium, Czech Republic, Denmark, France, Italy, Luxembourg, Netherlands, Poland||Austria, Bulgaria, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom||Cyprus, Lithuania, Malta, Croatia||No imported tariffs in general, With VAT need to pay|
|China Warehouse||United States，South Korea, Taiwan, Australia, Singapore,Japan, Philippines, Thailand, Canada, Vietnam, Kuwait, Brunei, New Zealand, Indonesia, Saudi Arabia, United Arab Emirates||Armenia, Holy See (Vatican City State), Iceland, Liechtenstein, North Macedonia, Monaco, Norway, Switzerland, Bahrain||Others||Please contact this email address firstname.lastname@example.org if any questions|
*In general, it will be shipped by parcel post while you place an order with accessories. Please kindly check the details at the checkout.
*Please note that the shipping costs will be superimposed when you choose more than one warehouse while placing an order.
Taxes & Duties
When purchasing international products from BOOX, the seller of those products is Onyx International, a Chinese company and you are the importer of record. As the importer of record, you shall pay import duties, taxes, and fees when the products arrive in your country/region according to the local regulations.
Learn more about Taxes https://shop.boox.com/pages/tax-customs-duties
According to the Chinese related policies, there is a one-year warranty for any product purchased from BooxShop. What is more, Booxshop will be responsible for the shipping fees (back and forth) if the product need to be sent back to check or repair because of the quality problems within 30 days of receipt. After 30 days, Booxshop and customer should share the shipping fees.
The specific policies are: https://www.boox.com/support/warranty-boox/