Return & Refund Policy

Thanks for shopping with Booxshop. If you are not entirely satisfied with your purchase, we are here to help. Customers could apply for a return & refund within 15 days of receipt by emailing Booxshop at community@boox.com. 

If the product arrives and the shipping box is damaged, please do not accept the package, do a return and report to Booxshop with photos. We will send you a new device right away, once we receive your damaged item. Customers could get a full refund if the product has hardware issues or quality problem when arrived. 

Due to the international payment and shipping condition, customers' return & refund request will be rejected or only get a partial refund in the following circumstances:

1. Refund request will be rejected if the product without any defect or hardware issue arrived.
2. Refund request will be rejected with some possible software issues, such as the bugs with some third party Apps or Google Play Store. Boox will fix these bugs as soon as possible when users have submitted them to us.
3. Refund request will be rejected if the device has been damaged by customers, such as scratch on screens or if the accessories has been lost by customers.
4. Customers will only get a partial refund to cancel a confirmed order for personal reasons, and the product is without quality issues. In this case, customers must be responsible for shipping fee and customs to return the products without hardware issue. If not, refund request for that reason will be rejected. Below chart illustrates the charges in detail.

Shipping Policy

Handling time:

When receiving an order, usually it will take 1-3 business days to prepare the products prior to shipment.

Delivery schedule:

The shipping method may vary depending on your shipping address, country, and region. Once your order is ready for delivery, you will receive an email from us with the tracking ID.

The estimated shipping time: 

The estimated shipping time for normal order is 7-15 business days after delivery. And the estimated shipping time for the pre-orders will be within 30 days. For the accessory order only, it will take 7-30 business days. 

*Please note that there will be shipping delay because of the public holidays in China or your country, such as the Christmas or New Year holiday.

The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. BOOX shall not be held liable for delays to the estimated delivery in the following circumstances:

BOOX shall not be held liable for delays to the estimated delivery date provided natural disaster, strike and customs inspection occur during delivery.

The product will be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and BOOX shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.

Delivery has occurred when the Customer, or his representative, has taken possession of the Product. The risk of the Product passes to the Customer when he or his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. BOOX reserves the right to charge the Customer for extra shipping costs due to Customer’s failure to collect the Products in time.

Taxes & Duties

When purchasing international products from BOOX, the seller of those products is Onyx International, a Chinese company and you are the importer of record. As the importer of record, you shall pay import duties, taxes, and fees when the products arrive in your country/region according to the local regulations.

Learn more about Taxes https://shop.boox.com/pages/tax-customs-duties

Warrancy

According to the Chinese related policies, there is a one-year warranty for any product purchased from BooxShop. What is more, Booxshop will be responsible for the shipping fees (back and forth) if the product need to be sent back to check or repair because of the quality problems within 30 days of receipt. After 30 days, Booxshop and customer should share the shipping fees.

The specific policies are: https://www.boox.com/support/warranty-boox/