To start the return process for your order, please enter your email address or phone number and the order number below.

How Do I Return?

Enter your order number and email address in the fields above and click Start.Follow the instructions and select the items you want to returnYou will get a confirmation email with the shipping guidelines once the return request is approved.

 

Why was my return request being rejected?

Customers' return & refund request will be rejected in the following circumstances:

1.Refund request will be rejected if the product without any defect or hardware issue arrived after 30 days of receipt of shipment.

2.Refund request will be rejected with some possible software issues, such as the bugs with some third party Apps. Boox will fix these bugs as soon as possible when users have 3.submitted them to us.

4.Refund request will be rejected if the device has been damaged by customers, such as scratch on screens or if the accessories has been lost by customers.

How Soon Will I Get My Refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 7 working days.

 *Due to the Corona pandemic, the overall return process may have some delays which would take around 4-8 weeks so that our warehouse could receive and confirm the packages.

 

May I get a full refund?

Customers will get a full refund in the following circumstances:

1.Item defective or doesn't work (Only for hardware issues) : You will get a full refund after we receive and confirm your package. 

2.Wrong item was sent: You will get a full refund after we receive and confirm your package. (Item return or replacement acceptable)

3.Cancel order(Item not shipped): If your package has been shipped and received by our courier agency, even it has no tracking number yet, we could not help cancel your order either.

Within 30 days of receipt of shipment, customers will only get a partial refund to cancel an already confirmed order for personal reasons and the product is without quality issues. In this case, customers must be responsible for shipping fee and customs to return the products without hardware issue. If not, refund request for that reason will be rejected.

Customers will get a partial refund in the following circumstances

1.Personal reason,Items complete and packaging unwrapped.

2.Personal reason,Items complete but wrapped and used, will deduct a restocking fee.

3.Personal reason,Items incomplete and used, will deduct missing items' prices and a resctoking fee.

For details please revisit our returns policy or get in touch with us here booxshop@boox.com.

https://shop.boox.com/pages/returns-policy

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