In order to prevent unnecessary loss, please read the Policy carefully before placing an order.
When receiving an order, usually it will take 1-3 business days to prepare the products prior to shipment.
China warehouse:3-5 business days
*Please note that the order of China warehouse will be shipped from Shenzhen, China and it will take 3-4 business days to deliver to Hongkong and finish the customs clearance. After that, it will be shipped by air from Hongkong to your destination.The tracking number will be provided in about 2-4 business days.
US warehouse:1-2 business days
EU warehouse:1-2 business days
The shipping method may vary depending on your shipping address, country, and region. Once your order is ready for delivery, you will receive an email from us with the tracking ID.
The estimated shipping time:
The estimated shipping time for normal order is 7-15 business days after delivery. And the estimated shipping time for the pre-orders will be within 30 days. For the accessory order only, it will take 7-30 business days.
Please note that customer shall be responsible for any additional fee caused by redirect request on your side, when the product has been shipped already.
*Please note that there will be shipping delay because of the Corona pandemic，public holidays in US/DE/CN or your country, such as the Christmas or New Year holiday.
The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. BOOX shall not be held liable for delays to the estimated delivery in the following circumstances:
BOOX shall not be held liable for delays to the estimated delivery date provided natural disaster, strike and customs inspection occur during delivery.
The product will be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and BOOX shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.
In order to avoid package change address fraud cases, Booxshop would be not allowed to modify the shipping information for customers after your order is confirmed. Therefore, If your shipping information is incorrect, please contact us via firstname.lastname@example.org to cancel your order and reorder to fill out the correct one. Besides, if you contact us after the package has been sent out, the shipping information can't be modified and your order could not be canceled as well.
Delivery has occurred when the Customer, or his representative, has taken possession of the Product. The risk of the Product passes to the Customer when he or his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. BOOX reserves the right to charge the Customer for extra shipping costs due to Customer’s failure to collect the Products in time.
*In general, it will be shipped by parcel post while you place an order with accessories. Please kindly check the details at the checkout.
*Please note that the shipping costs will be superimposed when you choose more than one warehouse while placing an order.
Taxes & Duties
When purchasing international products from BOOX, the seller of those products is Onyx International, a Chinese company and you are the importer of record. As the importer of record, you shall pay import duties, taxes, and fees when the products arrive in your country/region according to the local regulations.
Learn more about Taxes https://shop.boox.com/pages/tax-customs-duties
*According to the Chinese related policies, there is a one-year warranty for any product purchased from BooxShop. What is more, Booxshop will be responsible for the shipping fees (back and forth) if the product need to be sent back to check or repair because of the quality problems within 30 days of receipt. After 30 days, Booxshop and customer should share the shipping fees.
*There is a 2-year warranty for any product purchased from BooxShop EU.
The specific policies are:https://shop.boox.com/pages/warranty